Who you are contacting
This website is operated for BLONDU SERVICE LTD, registered in England and Wales, company number 17513567. Registered office: 31 The Woodlands High Road, London N12 0DU. Email info@blonduservice.co.uk; phone 07400 650197.
Requesting work
Sending a booking form does not reserve a workshop slot or authorise repairs. We will contact you to agree availability, the service requested and the price or basis of a quote. Ask us to clarify the work, parts, expected timing and any applicable warranty before agreeing.
Guide prices and quotes
Our price list gives guide prices. Prices marked “from” depend on the vehicle and work required. We confirm the total payable and any applicable tax before you agree. Additional work needs your agreement. A diagnosis or inspection may be needed before a repair can be priced.
Changing or cancelling a booking
Call or email as soon as your plans change and include your name, registration and appointment details. If you have already agreed work, ask us what has started and whether any agreed costs apply. This website does not impose an automatic cancellation fee or state that all deposits are non-refundable.
Distance contracts and your rights
If an agreement is made entirely at a distance, statutory cancellation rights may apply. Where a cancellation right applies to a service, the usual period is 14 days from the agreement. If you want work to begin during that period, we must deal with your request and the relevant information before work starts. Charges for work already performed, loss of a cancellation right after full performance, or exceptions such as certain urgent repairs depend on the circumstances and the law.
To cancel, tell us clearly by email, phone or post. You may use: “I give notice that I wish to cancel the service agreed on [date], for [service and vehicle registration]. My name is [name], my address is [address], and my contact details are [details].” If posting this notice, add the date and your signature.
Payments and refunds
Only pay the agreed amount for your job using a method confirmed by us. For a refund query, contact us with your invoice or receipt reference and a description of the issue. We review the agreed work, payment record and applicable rights. Do not send card details. See payment information and how to raise a concern.
Used cars
Availability, condition, history, MOT and any commercial warranty are confirmed for each vehicle. A website enquiry does not reserve a car. Any sale has its own agreed terms. A commercial warranty does not replace statutory rights.
Your statutory rights
Nothing on this website excludes or limits rights that cannot lawfully be excluded. This includes applicable consumer rights concerning reasonable care and skill, satisfactory quality and remedies where goods or services do not meet the required standard.